Lethe
Captain
From May 2024:
Learnings have occurred:
A welcome if belated development, and EVDirect should be commended for backdating the changes to cover vehicles already sold. There are a number of brands that provide warranties for longer than the six years that BYD is now offering in Australia, so this change does not push BYD to the front of the pack in that regard, but dispensing with the complexity of the old warranty structure in the table linked above should mean that it is no longer a drag on the brand's fortunes here as it has been to date.
My brother is considering a BYD Seal and, beyond suggesting he wait for the model update with frequency-selective damping and electric sunshield, the only major reservation I raised was about the warranty structure. So it's nice to see that has been taken care of.
Compare this to BYD Australia (local distributor: EVDirect):
View attachment 130390
One of these sets of conditions inspires customer confidence, and one of them undermines confidence by making it look like the brand (a) lacks confidence in the durability of its components and (b) is seeking every opportunity to deny warranty claims and will probably try to screw you over in other ways that are not immediately apparent.
This doesn't only matter for that subset of prospective customers that are engaged enough to look into the details of such things. If you have a simple, comprehensive warranty then you can advertise it as such at every opportunity, including in critical articles such as this one! Whereas with BYD Australia, you can't even get a publicity win from advertising the long battery/motor warranty because, while battery degradation is indeed a significant customer concern, when you highlight that guarantee specifically everyone's first thought is going to be "and what about the rest of the car?"
Learnings have occurred:
BYD cars sold in Australia are now covered by a more streamlined six-year warranty, the brand's local distributor EVDirect has confirmed.
Applicable to all BYD models sold since the brand launched in August 2022 – when deliveries of its Atto 3 electric SUV commenced – the updated warranty now includes a "bumper-to-bumper" six-year or 150,000-kilometre coverage, whichever comes first.
While the six-year/150,000-kilometre warranty term remains unchanged, there are no longer exemptions for certain vehicle components, such as the infotainment touchscreen and shock absorbers previously only covered for three years or 60,000 kilometres.
A welcome if belated development, and EVDirect should be commended for backdating the changes to cover vehicles already sold. There are a number of brands that provide warranties for longer than the six years that BYD is now offering in Australia, so this change does not push BYD to the front of the pack in that regard, but dispensing with the complexity of the old warranty structure in the table linked above should mean that it is no longer a drag on the brand's fortunes here as it has been to date.
My brother is considering a BYD Seal and, beyond suggesting he wait for the model update with frequency-selective damping and electric sunshield, the only major reservation I raised was about the warranty structure. So it's nice to see that has been taken care of.
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