Good looking characters can extend beyond the "hot ladies" stereotype though.No, we need another 10 pages about how hot the female characters are. I think a good game can stand on its own merit without eye candy. Good looking characters is simply a bonus, not the reason I play video games.
Before the game was even released, the design of Sun Wukong was compelling enough, receiving a lot of positive comments.
I had not even heard of the Concord game or seen the post by @Index when I did a quick google search and one of the major complaints was "Ugly character design". After seeing the post, I can see why.
They either look like first-time ComiCon cosplayers, trying fill a "woke-agenda stereotype" bingo card, or plain ugly aliens.
Taking women (and even faces) out of the equation, something like Master Chief from Halo, or Ghost from Call of Duty are iconic. Even something like 8-bit Mega Man looks cooler.
Character design is a complex thing. An argument can be made, do we fall in love with the character designs because of the game? Possible.
However, ugly design definitely affects our attachment. Look at what happened with "Ugly Sonic" from the Sonic movie. He was so poorly received that they re-did the entire movie with a new model. Probably for the best as they have a third movie on the way.
There were the Final Fantasy V and VI remakes with art design so despised that they were consigned to the dustbin of history, replaced by “Pixel Remasters”, and no demand for their return.